Privacy policy

Privacy Policy — Pulvra Store

Last updated: October 25, 2026

1. Who We Are

Pulvra Store operates this website and provides its products and services (the "Services") to customers in the United Arab Emirates. The store is powered by Shopify. This policy explains how we collect, use and share your personal information when you visit the website, place an order, or contact us.

By using the Services or placing an order, you acknowledge that you have read and understood this policy.

2. Information We Collect

Depending on how you interact with the Services, we may collect:

  • Contact and delivery details: full name, phone number, city and address, and email address if you provide one.
  • Order information: items ordered, quantity, price, payment method (cash on delivery), and order status.
  • Communications: messages you send us by email or other channels.
  • Device and usage information: IP address, browser and device type, pages visited and visit times, collected through cookies and similar technologies.

Because payment is made on delivery, we do not collect your bank card details through our website. If we enable online payments in the future, they will be processed by approved payment providers and we will not store your card details.

3. How We Use Your Information

  • Fulfilling your order: receiving and confirming your order, preparing it and delivering it to your address.
  • Customer support: answering your questions and handling exchanges or returns.
  • Improving the website: understanding how visitors use the site to improve pages and the buying experience.
  • Marketing and advertising: measuring ad performance and showing relevant ads on other platforms. We may send promotional messages, and you can ask us to stop at any time.
  • Security and fraud prevention: detecting fake or suspicious orders and protecting the website.
  • Legal compliance: complying with applicable laws and responding to lawful official requests.

4. Who We Share Information With

We do not sell your personal information. We share it only when needed with:

  • Shopify: which hosts the store and processes orders.
  • Store apps: such as the cash-on-delivery order form app we use to collect delivery details.
  • Shipping and delivery companies: to deliver your order (name, phone, address).
  • Advertising and analytics platforms: such as Meta (Facebook and Instagram) and traffic measurement tools, under their own privacy policies.
  • Authorities: where required by law.

5. Cookies

We use cookies and similar technologies to run the website, remember what you added to your order, and measure traffic and ad performance. You can disable cookies in your browser settings, but some parts of the website may not work properly without them.

6. International Transfers

Your information may be stored and processed on servers operated by Shopify or other service providers outside the UAE. We aim to ensure this is done as permitted by applicable law.

7. Data Retention

We keep your information for as long as needed to fulfil your order, provide support, meet legal and accounting obligations and resolve disputes. After that, we delete it or anonymize it.

8. Your Rights

Under applicable law, you may have the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of your information;
  • object to the use of your information for marketing, or ask us to stop promotional messages.

We may need to verify your identity before acting on a request, and we may be unable to delete information we are legally required to keep. To exercise any of these rights, email us at the address below.

9. Security

We take reasonable measures to protect your information, and the website uses encrypted connections. However, no method of electronic transmission or storage is 100% secure, so we cannot guarantee absolute security. We recommend not sending sensitive information through unsecure channels.

10. Children

Our Services are not directed to children and we do not knowingly collect personal information from anyone under the legal age of majority. If you are a parent or guardian and believe your child has provided us with information, contact us and we will delete it.

The website may contain links to third-party websites. We are not responsible for their privacy practices or content, and we encourage you to review their policies.

12. Changes to This Policy

We may update this policy from time to time for operational or legal reasons. We will post the updated version on this page and change the "Last updated" date.

13. Contact Us

For any privacy questions or to exercise your rights, email us at:

pulvrashop@gmail.com